Refund & Returns Policy

Last updated: 3 November 2026

Kazi’s Supermarket ([ABN]) sells fresh halal meat, fish and South Asian groceries online for home delivery in Sydney and Click & Collect from our Glenfield and Mount Druitt stores. This policy explains what you can do if something is wrong with your order.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. For more information, visit the ACCC consumer guarantees page.

Fresh, chilled and frozen products (meat, fish, dairy, sweets)

• Please check your order when you receive it or collect it.
• If an item is spoiled, damaged, unsafe, past its use-by date, or not what you ordered, contact us within 24 hours with your order number and a photo of the item and its label.
• We will offer a refund, a replacement or store credit — your choice where the problem is a major failure.
• For food safety reasons we cannot accept returns of fresh, chilled or frozen products for change of mind.

Whole fish sold by weight

Whole fish is priced per kilogram by its gross weight before scaling and cleaning, so the cleaned weight you receive will be lower. If the fish we pack weighs less than the amount you paid for, we refund the difference to your original payment method. We will never charge you more than the amount you approved at checkout without asking you first.

Pantry and household items

• Faulty, damaged or incorrect items: contact us within 7 days and we will refund or replace them.
• Change of mind: unopened, undamaged, non-perishable items may be returned to either store within [7] days with your order number for a refund or exchange. This is offered in addition to your rights above.

Missing items, substitutions and delivery problems

• If an item is missing from your order, tell us within 24 hours and we will refund it or deliver it.
• If a product is out of stock we will contact you before substituting it. You can refuse any substitute and receive a refund for it.
• If your order is not delivered, or arrives so late that chilled or frozen items are no longer safe, we will refund or replace the affected items.

How refunds are paid

Refunds go back to your original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank. Click & Collect orders can also be refunded in store.

Contact us

• Email: [email protected]
• Glenfield store: 80 Railway Parade, Glenfield NSW 2167 — 02 9605 8595
• Mount Druitt store: 10/13 Mount Street, Mount Druitt NSW 2770 — 02 7904 8852
• Hours: 7 days, 9:00 AM – 9:00 PM